DBS update – Disclosure service availability

Our mission statement is:

“We aim to be an efficient and trusted supplier of information services to support safe employment decisions.”

We’re starting 2014 from a strong position, with excellent customer satisfaction levels and good levels of performance, but we know we need a more modern, flexible IT service platform, which we can exploit, transforming our current service and offering new services.

In the middle of March 2014, we’ll start this journey as we make some changes to our existing IT system, and welcome aboard our new service delivery partner, Tata Consultancy Services (TCS). To complete the first stage, we’ll need to suspend some of our disclosure services for a few days.

Don’t worry though, you’ll still be able to send in paper and e-bulk applications. However, applications may take a few extra days to appear on our Tracking service.

During this time, some of our disclosure services will be unavailable including Update Service, Online Tracking and Adult First services. Our call centre and Customer Services teams will also only be able to answer general enquiries, because we’ll have no access to our disclosure system so won’t be able to discuss individual cases.

We apologise for any disruption and inconvenience this may cause, but we wanted to give you an early heads-up. In the next edition, we’ll be able to let you know the actual dates in March which will be affected, so you can make plans to minimise any disruption to your business.

This is all the information we have available for you at this stage. As soon as we can tell you more, and confirm the actual days affected, we’ll let you know.

Thank you for your understanding and look out for more information in the next issue.